Privacy Policy

Last Updated: May 14, 2026

Redefine Surgery Inc (“company,” “we,” “our,” or “us”) is committed to protecting the privacy of our users and ensuring the security of any personal information collected through our website, services, events and products. It is Redefine Surgery Inc.’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy outlines how we collect, use, store, and share personal data, as well as the choices available to you regarding your information. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in this policy. 

1. Scope

This Privacy Policy applies to all personal information collected by the company through our website, digital platforms, and any direct communications with our company. It governs how we handle data provided by users, including surgeons, medical professionals, and business partners who engage with our services. This policy does not cover third-party websites or services that may be linked to our platform, and we encourage you to review the privacy policies of any external sites you visit.

This Privacy Policy, together with the Terms and Conditions posted on our website, set forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.

2. Information We Collect

We collect information in several ways, including when you interact with our website, sign up for services, communicate with us, or use our platform. You may provide personal information voluntarily, including your name, email address, phone number, company affiliation, account credentials, and payment details when applicable.

Like most website operators, Redefine Surgery Inc. collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use the website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website.

We also collect potentially personally-identifying information like Internet Protocol (IP) addresses for users submitting contact forms. We only disclose user IP addresses under the same circumstances that we use and disclose personally-identifying information as described below. If our platform collects health-related or other sensitive data, we handle it in compliance with HIPAA and other applicable regulations

2A. Health and Fitness Data (The Orthopedic Journey Mobile Application Only)

The following provisions apply solely to The Orthopedic Journey mobile application (“the App”) and do not apply to Redefine Surgery Inc.’s general website, services, or other business operations unless explicitly stated.

The App may request permission to access certain health and fitness data stored on your device. This section describes the categories of data accessed, how such data is used, and how it is protected.

Data Accessed
When you grant permission, the App may read the following categories of health data from Apple Health (iOS) or Google Health Connect (Android):

• Step count (daily activity steps)

• Body weight (recorded weight measurements)

• Sleep (sleep session duration and timing)

• Resting heart rate (resting heart rate readings)

The App does not write any data to Apple Health or Google Health Connect.

Use of Health Data
Health data accessed by the App is used solely for purposes directly related to your care, including:

• Displaying progress metrics within the App

• Sharing approved metrics with your treating provider as part of your orthopedic care program

• Supporting your clinical care team in monitoring recovery and outcomes

This data is not used for advertising, profiling, or any purpose unrelated to your direct care.

Data Sharing and Storage
Health data is transmitted securely using encrypted protocols (e.g., HTTPS/TLS) to our HIPAA-compliant clinical platform. Access is restricted to authorized members of your care team. This data is not sold, rented, or shared with third parties for commercial purposes.

Your Control
You may revoke the App’s access to health data at any time through your device settings:

• iOS: Settings → Privacy & Security → Health → The Orthopedic Journey

• Android: Settings → Apps → The Orthopedic Journey → Permissions

Revoking access will stop future data synchronization but will not delete data already shared with your care team, which may be retained in accordance with applicable legal and regulatory requirements.

Other Data Collected by the App
In addition to health data, the App may collect and use:

• Account information (e.g., name, email address, login credentials) to authenticate users and associate data with care records

• Messages between you and your care team, stored securely on the clinical platform

• Appointment and program data, including scheduling, progress tracking, and care goals

All data collected through the App is handled in accordance with HIPAA and this Privacy Policy.

3. How We Use Your Information

The personal information we collect is used primarily to provide, maintain and improve our services. This includes responding to inquiries, sending updates, and enhancing user experience. We also use collected data for internal business purposes such as analytics, security monitoring, and compliance with applicable legal and regulatory requirements. This data helps us analyze usage trends, improve security, and ensure compliance with legal and regulatory requirements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share information with trusted service providers when necessary. This includes working with third-party vendors such as cloud hosting providers, analytics platforms, and payment processors. These providers are contractually obligated to use your information solely for the purposes of providing services to us. Additionally, we may disclose information when required to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of our users and business. In the event of a business transaction, such as a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. In such cases, we will take appropriate steps to ensure that any third-party partners adhere to strict data protection and security standards.

5. Your Rights and Choices

You have the right to access, update, or request deletion of your personal information held by us. If you wish to review or correct any data associated with your account or interactions with us, you may contact us directly. Additionally, if you no longer wish to receive promotional communications, you can opt out by following the instructions included in our emails or reaching out to us at the contact information provided below. Please note that even if you opt out of promotional messages, we may still send essential communications related to your use of our services, such as administrative notices or updates regarding security and legal matters.

Depending on your location, you may have rights regarding your personal data, including the right to request access to the information we hold about you, correct inaccuracies, opt out of marketing communications, or request deletion of your personal data, subject to legal obligations. If you are located in the European Union, you may also have rights under GDPR to restrict data processing or request a copy of your data in a portable format. If you are a California resident, you may have additional rights under the CCPA, including the ability to request details about how we collect and use your data and to opt out of data sales, though we do not sell personal data. To exercise any of these rights, you can contact us atops@redefinesurgery.com. 

6. Data Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, loss, misuse, or disclosure. If we become aware of a data breach that affects your personal information, we will take appropriate steps to investigate and notify affected individuals in accordance with applicable laws. We encourage users to take their own precautions, such as using strong passwords and keeping login credentials confidential, to help maintain the security of their information.

7. Cookies and Tracking Technologies

To enrich and perfect your online experience, Redefine Surgery Inc. uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. If you request deletion of your data, we will take reasonable steps to remove it from our active records, except where retention is necessary for compliance with legal obligations, dispute resolution, or enforcement of agreements. When data is no longer required, we securely dispose of it in a manner designed to prevent unauthorized access or misuse.

9. Third-Party Links

Our website may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

10. Children’s Privacy

Our services are not intended for children under the age of 13 or the applicable age in your jurisdiction. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

Although most changes are likely to be minor, Redefine Surgery Inc. may change its Privacy Policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. Any updates will be posted on this page with a revised effective date. In some cases, we may provide additional notice, such as an email notification or a prominent announcement on our website.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at ops@redefinesurgery.com.